Privacy Policy

Last updated: March 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload files, or use our AI services. This includes:

Account information (name, email, profile picture)
Files and data you upload for AI training
Usage data and platform interactions
AI agent configurations and workflows

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including AI agent training, platform functionality, and user experience. Your data is used exclusively for the purposes you authorize and is never sold to third parties.

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for data in transit
AES-256 encryption for data at rest
Secure cloud infrastructure with SOC 2 compliance
Regular security audits and penetration testing

4. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as required by law or to provide our services. We may share data with trusted service providers who assist in operating our platform, always under strict confidentiality agreements.

5. International Data Transfers

Your data may be processed in countries other than your own. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

6. AI Training and Data Processing

When you upload files for AI training, your data is processed securely to create embeddings and train AI models. Your original data remains your property and is never used to train models for other users. We implement strict data isolation and access controls to ensure your data privacy.

7. Your Rights and Choices

You have the right to:

Access and download your data
Request data correction or deletion
Opt-out of marketing communications
Request data portability

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@raggen.ai. We are committed to addressing your concerns and protecting your privacy rights.